Our innovative programs provide our teachers with specifically developed resources so they can focus on teaching. Our curated courses offer fast-tracking, flexibility and ongoing support. Binnacle Training is there for you every step of the way.
Course Overview & Outline
This 3-Unit Short Course provides students with an opportunity to participate in two practical projects where they will develop skills in communication and social and cultural awareness.
This is a wonderful course for preparing senior students for customer service related employment.
*These units of competency form part of Binnacle Training’s Dual Qualification: BSB30120 Certificate III in Business + SIT20122 Certificate II in Tourism.
A Language, Literacy, Numeracy and Digital Literacy (LLND) screening process is undertaken as part of pre-enrolment in order to provide advice to students on the suitability of the training product.
2026 Short Course Snapshots Teacher Human Resource Requirements School Physical Resource Requirements
| Delivery Format | Timetable Requirements | Units of Competency | Suitable Year Level(s) | Study Mode | QCE Outcome |
| 1-Term Format | 1-Timetabled Line | 3 Units | Year 10 (or Year 11 or 12) | Combination of classroom and self-directed online learning | Maximum 1 QCE Credits *3-Units of Competency towards SIT20122 Certificate II in Tourism |